Data deletion and connector removal

Disconnect a source now

1. Sign in as the client who owns the matter.
2. Open the matter and find “Your sources”.
3. Select “Withdraw from all matters” and confirm.

This client-wide action blocks future collection for every matter in that workspace, cancels pending Google/Dropbox connection flows, stops monitoring and removes the active collection credentials immediately. Evidence Locker then asks the provider to revoke the grant. If the provider is unavailable, one already-encrypted access or refresh credential may be retained solely in the revocation queue for retry for up to seven days. It is erased when revocation succeeds or retry work reaches a terminal outcome. Evidence already preserved and its custody history remain.

Request account or evidence deletion

Email hello@matterdesk.ai from the address on your account with the subject “Evidence Locker data deletion request”. Identify the workspace and matter, but do not attach sensitive evidence by email. We will verify identity and authority before acting.

We will acknowledge the request and explain the outcome or information needed. Account, connector and temporary authentication data can generally be removed when no longer required. Preserved evidence, disclosures, backups and append-only custody records may be retained when the controlling firm, a legal hold, a court obligation, security investigation or evidentiary-integrity requirement applies. Where deletion is not available, access can still be restricted and source credentials removed.

Provider-side removal

You may also remove Evidence Locker from the security or connected-app settings in Google or Dropbox. Doing so stops provider access but does not delete copies already placed in an authorised evidence record; use the verified request above for that separate decision.

Contact

Questions, privacy requests and complaints can be sent to hello@matterdesk.ai.